Troubleshooting

Common curator issues and how to resolve them.

Problem: I can’t log in to the admin console.

Ensure you are using the correct URL (production URL from the platform team; local: https://localhost/admin/login).
Use the exact email address your account was created with.
If you have forgotten your password, contact the platform admin to reset it.

Problem: My login redirects me back to the login page with no error.

This sometimes happens if your browser is blocking the session cookie. Try:

Ingestion issues

Problem: No new items are appearing in the Ingested Items queue.

Check Ingestion Sources → confirm the source is active (is_active = true).
Open the source record and check Last Scraped and Last Error.
If the source uses n8n, open n8n Executions from the source record to inspect recent workflow runs.
Check that the n8n workflow for this source is enabled in n8n (http://localhost:25678 in local dev).
If token or injected-variable drift is suspected, use Update n8n Workflow on the source record to refresh the current token and source URL.

Problem: I promoted an item but it did not appear on the platform.

Promotion creates or updates the canonical record but does not control platform visibility directly. Check:

Events: Is the event in published status? Is the event date in the future?
Places: Is the place active?
Stories: Is the story topic active and accessible in the mobile app’s Explorer section?

Problem: A promoted event has the wrong venue or coordinates.

Problem: Ingestion jobs are queued but not processing.

Check that the Horizon queue worker is running:
bash
```
php artisan horizon:status
```
If Horizon is paused, resume it:
bash
```
php artisan horizon:continue
```
In the Docker stack, Horizon runs as a separate container. Confirm it is healthy:
bash
```
docker compose -f compose.production.yaml -f compose.local.yaml ps
```

If these steps do not resolve the issue, contact the Kubuli platform team with: